Frequently asked questions.
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Frequently asked questions wall decoration via Werk aan de muur
Postergirls partners with Werk aan de muur/Art heroes.
This means that all of our wall art designs are purchased, printed and delivered through Werk aan de muur/Art heroes.
Because of this, Werk aan de muur/Art heroes rules apply to all wall art orders.
For all questions (FAQ) and information click HERE
Can I also view your Werk aan de muur shop in another language?
Yes. Here are the links where you can find our shop at Werk aan de muur:
Netherlands: https://postergirls.werkaandemuur.nl/nl
Germany: https://postergirls.artheroes.de/de
France: https://postergirls.artheroes.fr/fr
UK: https://postergirls.artheroes.com/en
In which countries does Postergirls deliver?
Wall decoration via Werk aan de muur/Art heroes:
Free:
Netherlands
Belgium
Germany
Austria
France
Luxembourg
With shipping costs (see Work on the wall/Art heroes for rates in these countries)
Denmark
Estonia
Latvia
Liechtenstein
Lithuania
Finland
Italy
Norway
Poland
Portugal
Spain
Sweden
Switzerland
Tiles through our own webshop:
Free:
Netherlands
Shipping costs € 5.15 (excluding VAT of your own country) :
Belgium
Germany
France
Austria
Denmark
Luxembourg
Hungary
Czech Republic
Shipping cost € 7.44 (excluding VAT from your home country)
:
Sweden
Finland
Portugal
Poland
Spain
Ireland
Greece
Italy
Bulgaria
Cyprus
Croatia
Malta
Romania
Slovenia
Slovakia
What exactly is print on demand?
We work with the print on demand system. This means that your order is sent through our web shop, directly to a printing company.
It prints your order and sends it directly to the address you provide.
All this without any intervention from us.
We create all the designs, we handle customer service and manage the web store, the printing goes directly through the printer to the customer.
Advantages: no unnecessary stock, cost-saving, short path from local printer to customer and therefore environmentally friendly and sustainable.
How long will it take to receive my order?
Wall decoration via Werk aan de muur/Art heroes:
On average, it takes 7 to 9 business days (after payment) to receive your order.
Items are not in stock, so everything is printed to order.
Tiles through our own webshop:
On average, it takes 1 to 11 business days (after payment) depending on the customer’s country and how busy it is at the time.
Items are not in stock, so everything is printed to order.
How can I pay?
Wall decoration via Work on the wall/Art heroes:
You pay securely via: IDEAL, Klarna, Apple Pay, credit card and PayPal.
Tiles through our own webshop:
You pay securely via IDEAL, Bancontact, Klarna, Mastercard, American Express, Visa card, Paypal.
I would like to hang a design outside, is that possible?
You can choose outdoor canvas at Werk aan de muur/Art heroes This material is moisture and UV resistant.
For tile tiles, HD tiles are the best option, this print quality is waterproof.
How do I hang my product?
For our wall decoration via Werk aan de muur/Art heroes > see this info
For tile, you can order the tile with a hanger, you can hang it with a nail or screw. You must judge for yourself whether or not to drill into your wall.
You can also order the tile with a holder to set it down.
I accidentally entered the wrong address, now what?
Wall decoration via work on the wall/Art heroes:
See the terms and conditions of Work on the Wall.
Tiles via our own webshop:
Should you have entered a wrong address or made a typing error, the parcel will be returned.
The package will have to be resent, this will incur additional shipping and handling charges of €7.50
For all rules, please look HERE at returns and refunds.
The customer is responsible for providing his/her correct address.
Is the return shipping also free?
Wall decoration via Werk aan de muur/Art heroes:
For more information visit here.
Tiles through our own webshop:
No, for returning your order you will pay the return costs to be incurred yourself.
Which ones those are depends on country and carrier.
For full information our returns and refunds info page.
I want to return do I get my money back?
Wall decoration via Work on the wall/Art heroes:
See the information here.
Tiles through our own webshop:
If you have returned the item neatly in its original packaging and we have received everything in good order, we will refund the paid purchase price to your account.
ALWAYS ALWAYS MENTION YOUR RETURNS BEFOREhand!
See our returns and refunds info page.
