Frequently asked questions.

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Frequently asked questions wall decoration via Werk aan de muur

Postergirls collaborates with Werk aan de muur/Art heroes.
This means that all of our wall decoration designs are purchased, printed and delivered through Werk aan de muur/Art heroes.
As a result, Werk aan de muur/Art Heroes rules apply to all wall art orders.

For all questions (FAQ) and information click HERE

Can I also view your Werk aan de muur shop in another language?

Yes. Here are the links where you can find our shop at Werk aan de muur:
Netherlands: https://postergirls.werkaandemuur.nl/nl
Germany: https://postergirls.artheroes.de/de
France: https://postergirls.artheroes.fr/fr
UK: https://postergirls.artheroes.com/en

In which countries does Postergirls deliver?

Wall decoration via Werk aan de muur/Art heroes:

Free:
Netherlands
Belgium
Germany
Austria
France
Luxembourg

With shipping costs (see Werk aan de muur/Art heroes for rates in these countries)
Denmark
Estonia
Latvia
Liechtenstein
Lithuania
Finland
Italy
Norway
Poland
Portugal
Spain
Sweden
Switzerland

 

Tiles through our own webshop:

Free:
Netherlands

Shipping costs € 5.15 (excluding VAT from your home country) :
Belgium
Germany
France
Austria
Denmark
Luxembourg
Hungary
Czech Republic

Shipping costs € 7.44 (excluding VAT from your home country):
Sweden
Finland
Portugal
Poland
Spain
Ireland
Greece
Italy
Bulgaria
Cyprus
Croatia
Malta
Romania
Slovenia
Slovakia

What exactly is print on demand?

We work with the print on demand system. This means that your order through our web shop, is sent directly to a printing company.
It prints your order and sends it directly to the address you provided.
All this without any intervention from us.
We create all the designs, we handle customer service and manage the web store, the printing goes directly through the printer to the customer.
Advantages: no unnecessary stock, cost-saving, short path from local printer to customer and therefore environmentally friendly and sustainable.

How long will it take to receive my order?

Wall decoration via Werk aan de muur/Art heroes:

On average, it takes 7 to 9 business days (after payment) for you to receive your order.
Items are not in stock, so everything is printed to order.

Tiles through our own webshop:

On average, it takes 1 to 11 business days (after payment) depending on the customer’s country and how busy it is at the time.
Items are not in stock, so everything is printed to order.

How can I pay?

Wall decoration via Werk aan de muur/Art heroes:
You pay securely via: IDEAL, Klarna, Apple Pay, credit card and PayPal.

Tiles through our own webshop:
You pay securely via IDEAL, Bancontact, Giropay, Mastercard, American Express, Visa card, Paypal.

I would like to hang a design outside, is that possible?

You can choose outdoor canvas at Werk aan de muur/Art heroes This material is moisture and UV resistant.

For tile tiles, HD tiles are the best option, this print quality is waterproof.

How do I hang my product?

For our wall decoration via Werk aan de muur/Art heroes > see this info

 

For tile, you can order the tile with a hanger, you can hang it with a nail or screw. You must judge for yourself whether or not to drill into your wall.
You can also order the tile with a holder to put it down.

I accidentally entered the wrong address, now what?

Wall decoration via Werk aan de muur/Art heroes:
See the terms ofWork on the Wall.

Tiles via our own webshop:
Should you have entered a wrong address or made a typing error, the parcel will be returned.

The package will have to be resent, this will incur additional shipping and handling costs of €7.50
Look for all the rules
HERE
at returns and refunds.

The customer is responsible for providing his/her correct address.

Is the return shipping also free?

Wall decoration via Werk aan de muur/Art heroes:
For more information look here.

Tiles through our own webshop:
No, for the return of your order you pay the return costs yourself.

Which ones they are depends on country and carrier.
For all
information
our returns and refunds info page.

I want to return do I get my money back?

Wall decoration via Werk aan de muur/Art heroes:
See the information here.

Tiles through our own webshop:
If you have returned the item neatly in its original packaging and we have received everything in good order, we will refund the paid purchase price to your account.
ALWAYS REPORT YOUR RETURN IN ADVANCE!
Please see our returns and refunds info page.